What information do we collect from you? 

We will collect and process the following data about you:

• Information you give us. This is information about you that you give us by completing forms on our site, or by corresponding with us by telephone, email or otherwise.
• Information we collect from your use of our site. With regards to each of your visits to our site, we will automatically collect information about your use of our site, including details of pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
• Information we collect when you contact us by telephone. If you call us we will automatically collect the following information:
• The telephone number used to call us.
• A recording of all inbound and outbound telephone calls.
• Providing us with your details online. This is information you may choose to provide us with via our website. It could include your name, address, telephone number, email address, data relating to health or criminal offences and preferences for receiving emails and marketing literature from us. Please let us know if any of this information changes, so that we can keep our records up to date.

Why do we collect this information?

We will use this information in the following ways:

Information you give us. We use this information:

• In order to take steps necessary to assess whether we can enter into a contract with you and in order to perform our contract with you. This includes carrying out our obligations to you and providing you with our products and services.
• For the purpose of improving our service to you, to ensure that content from our site is presented in the most effective manner for you and your device.
• To deal with any legal queries relating to your use of our service.
• To provide you with service communications so that you receive a full and functional service and so we can perform our obligations to you. These may be sent by email, post or we may contact you by telephone. This will include notifications about changes to our service.
• Where you have agreed, or in circumstances where to do so will be in our mutual interests, to provide you with marketing communications about other products and services offered by the Thomas, Carroll Group of companies.
• To inform you of any changes to our website, services or products.

Information we collect from your use of the site. We will use this information for the following purposes:

• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
• To improve our site to ensure that content is presented in the most effective manner for you and your device.
• As part of our efforts to keep our site safe and secure.
• To measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising to you.

Information we collect throughout our relationship:

• We will use this information to allow us to provide you with our products and services.

Information we receive from other sources:

• See the “Who might we share your information with?” section below for details of how we use information in conjunction with our associated third parties.

How long do we keep hold of your information?

The document below includes our Information Retention and Deletion Schedule for the following: Thomas, Carroll (Brokers) Limited, Thomas, Carroll Brokers Swansea Limited, Thomas, Carroll Private Clients Limited, Thomas, Carroll Management Services Limited and Thomas, Carroll Independent Financial Advisers Limited. This PDF can be downloaded.

Who might we share your information with?

You agree that for the purposes set out in the “Why do we collect this information?” section, we have the right to share your personal information with:

Selected associated third parties, some of whom we appoint to provide services, including:

• business partners, subsidiaries, suppliers and sub-contractors for the performance of any contract we enter into with you.
• analytics and search engine providers that assist us in the improvement and optimisation of our site.
• customer survey providers in order to receive feedback and improve our service.

Any company within the Thomas, Carroll Group of companies, including subsidiaries.

Additionally, we will disclose your personal information to the relevant third party:

• In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
• If we are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply terms of use and other agreements, or to protect the rights, property or safety of our customers, our regulator or others. (This includes exchanging information with other companies and organisations for the purpose of fraud protection and prevention of money laundering and credit risk reduction).
• To enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Your consent to this would have been provided in advance and can be withdrawn at any time.