Weather Warning: Snow and ice heading our way

14 Dec

The Met Office has issued two weather warning for Wales.

Cardiff, Newport, Swansea, Camarthenshire, parts of Pembrokeshire and the Valleys should brace themselves for snow, rain, wind and ice. The warning is in place for 24 hours, between 9:00am on Saturday 15th December to 9:00am on Sunday 16th December.

Protect your property against severe weather

Under the terms of your property policy, you are required, where reasonably practical, to take the appropriate steps to save-guard your property from loss.

Before the arrival of severe weather, we recommend that you take precautions to prevent damage including keeping your heating running and lagging outdoor and garage pipes. Where a property is left unoccupied, either leave the heating on low or isolate the water supply at the mains and arrange for a neighbour to inspect at regular intervals.

Motorists – Avoid all non-essential travel

Motoring organisations are warning that driving conditions are likely to be hazardous for the next few days and recommend that only essential travel is undertaken in the affected areas.

In the event of damage to your property or vehicle:

Insurers will consider cover for the reasonable emergency repair costs incurred to avoid or reduce further loss or damage or, injury to persons.

In the event that you sustain damage to your property, we recommend that you:

  • Take immediate precautions to mitigate further damage
  • Take photographs before removing or repairing the affected areas
  • Record and retain invoices/costs incurred with repairs as these may form part of your claim
  • Notify Thomas Carroll at the earliest opportunity via

In the event that you require assistance following property damage or a motor incident during office hours, please contact your dedicated Claims Executive or alternatively, telephone 02920 887733 for assistance.

For assistance with an emergency outside of office hours, please contact our Head of Claims, Helen Love on 07790 011151 or alternatively, Chris Hackett, Senior Claims Executive on 07891 241555. Please refer to your Policy documents for Emergency procedures.