COVID-19 Notice: Thomas Carroll remain committed to putting our clients at the forefront of what we do. Our Business Continuity Plan has been implemented and we are now working remotely. We want to ensure that we can continue to operate as best as possible to provide the same quality service that you normally enjoy from our team. Please click here for alternative contact details so that you can reach our team when you need us most.
For COVID-19 risk management updates, information and advice, please click here.
With You Every Step of the Way
Making an insurance claim can be a stressful process without expert guidance. It’s at this time that the Thomas Carroll Claims team will support you and liaise with insurers and their suppliers on your behalf, leaving you to focus on your important everyday activities and businesses.
Under the terms of your Policy, you are required to notify any accident or incident that may give rise to a claim as soon as reasonably possible. Prompt notification will generally mitigate damage and ultimately limit the costs of your claim.
Be prepared: Your Policy documents provide details of Emergency Helpline numbers and Insurers’ Out of Office contacts. We recommend that these are kept in a safe place or in your phone contacts to avoid delays when dealing with a live incident or accident.
Office Hours: Our offices are open 9:00am – 5:00pm, Monday to Friday (except Bank Holidays). Please call 02920 853788 or contact your dedicated Claims Executive for immediate assistance.
Out of Hours (evenings, weekends and public holidays): Please refer to your Policy for claims reporting and guidance. A selection of Insurer contact numbers is provided for easy reference.*
Motor: For assistance with an emergency motor claim out of hours, please telephone our partner Auto Legal Protection Services (ALPS) on 0330 123 4780.*
*We recommend that you notify Thomas Carroll of any out of hours events on the next working day in order that we can monitor and assist with progress.
For more details about how to make a claim, please select your product below:
The Motor App has allowed incidents to be reported straight away which has reduced the chance of any missed information as there’s no wait to report. It’s been a massive help as we are no longer chasing incident forms and we are actually finding out about any incidents straight away. The fact that everything can be uploaded to the app, such as pictures makes it a lot easier for employees. Overall I can say it’s definitely cut down reporting time and accuracy of data sent over has been greatly improved.