Thomas Carroll Claims

With You Every Step of the Way

Information on how to make a claim on your insurance policy

Reporting a claim during business hours

Our offices are open 9am – 5pm, Monday to Friday (excluding bank holidays). Please call us on 02920 887733 or contact your dedicated claims executive for immediate assistance. You can download contact details below.

Motor Insurance claim:

For assistance with an emergency motor claim out of hours, please telephone our partner Auto Legal Protection Services (ALPS ) on 0330 123 4780.

Property, liability and other classes of claim:

In the event of an emergency and for claims assistance out of hours (evenings, weekends and public holidays), please refer to your Policy for claims reporting and guidance. A selection of Insurer contact numbers are provided for easy reference.

Emergency situation: You are advised to carry out any reasonable temporary repairs that will safeguard your property from further damage. As long as the incident is covered by an insured peril (as outlined by your insurance policy) insurers will consider reimbursement of then reasonable costs incurred as part of the claim.

Report Your Claim Early 

It is a fundamental condition of your insurance policy that any incident that might give rise to a claim is reported to the insurer as soon as reasonably possible. This includes an incident where you may not feel you are responsible.

What we do

Thomas Carroll Claims will notify insurers on your behalf of any event or incident which may result in a claim against your policy. To do so, it is vital that you provide full details as soon as possible including photographs to support your claim.

For more details about how to make a claim please select your product below

Claims Contact Details
Helen Love
Head of Claims
Contact