With You Every Step of the Way
Making an insurance claim can be a stressful process without expert guidance. It’s at this time that the Thomas Carroll Claims team will support you and liaise with insurers and their suppliers on your behalf, leaving you to focus on your important everyday activities and businesses.
Under the terms of your Policy, you are required to notify any accident or incident that may give rise to a claim as soon as reasonably possible. Prompt notification will generally mitigate damage and ultimately limit the costs of your claim.
Be prepared: Your Policy documents provide details of Emergency Helpline number and Insurers’ Out of Office contacts. We recommend that these are kept in a safe place or in your phone contacts to avoid delays when dealing with a live incident or accident.
Office Hours: Our offices are open 9:00am – 5:00pm, Monday to Friday (except Bank Holidays). Please call 02920 887733 or contact your dedicated Claims Executive for immediate assistance.
Out of Hours (evenings, weekends and public holidays): Please refer to your Policy for claims reporting and guidance. A selection of Insurer contact numbers is provided for easy reference.*
Motor: For assistance with an emergency motor claim out of hours, please telephone our partner Auto Legal Protection Services (ALPS) on 0330 123 4780.*
*We recommend that you notify Thomas Carroll of any out of hours event on the next working day in order that we can monitor and assist with progress.
For more details about how to make a claim please select your product below: