COVID-19 Notice: Thomas Carroll remain committed to putting our clients at the forefront of what we do. In light of Caerphilly county being placed under local lockdown from 6:00pm on 8th September 2020, we wanted to remind you that we are fully operational whilst working from home, so that we can continue to provide the same quality service that you normally enjoy from our team. To find a contact number for a member of our team, please click here.
Visit our COVID-19 risk management updates and advice hub here. If you’re in business, we have produced a number of guides, checklists and templates to help with your return to work preparations and ensuring your workplace is safe for your employees in these challenging times.
With You Every Step of the Way
Making an insurance claim can be a stressful process without expert guidance. It’s at this time that the Thomas Carroll Claims team will support you and liaise with insurers and their suppliers on your behalf, leaving you to focus on your important everyday activities and businesses.
Under the terms of your Policy, you are required to notify any accident or incident that may give rise to a claim as soon as reasonably possible. Prompt notification will generally mitigate damage and ultimately limit the costs of your claim.
Be prepared: Your Policy documents provide details of Emergency Helpline numbers and Insurers’ Out of Office contacts. We recommend that these are kept in a safe place or in your phone contacts to avoid delays when dealing with a live incident or accident.
Office Hours: Our offices are open 9:00am – 5:00pm, Monday to Friday (except Bank Holidays). Please call 02920 853788 or contact your dedicated Claims Executive for immediate assistance.
Out of Hours (evenings, weekends and public holidays): Please refer to your Policy for claims reporting and guidance. A selection of Insurer contact numbers is provided for easy reference.*
Motor: For assistance with an emergency motor claim out of hours, please telephone our partner Auto Legal Protection Services (ALPS) on 0330 123 4780.*
*We recommend that you notify Thomas Carroll of any out of hours events on the next working day in order that we can monitor and assist with progress.
For more details about how to make a claim, please select your product below:
Whilst the devastating impact of the flood was unlike anything we had experienced, the immediacy of the assistance provided by Terry and Jonathan from Thomas Carroll was hugely appreciated.
Talking us through the processes, and assisting in dealing with loss adjusters, as well as contacting service providers to begin the reparation works quickly meant we were able to look forward very quickly. Throughout the following weeks, regular contact was always forthcoming, and Jonathan and Terry were always at the end of the phone, nothing was too much trouble.
What can I say other than excellent! This was our first major claim, and with no prior experience of these matters we were slightly daunted by what to expect. Thomas Carroll guided us effortlessly through every step, frequently pre-empting what was required and resulting in reinstatement much quicker and easier than either us or our tenant expected. First class from start to finish.
The Motor App has allowed incidents to be reported straight away which has reduced the chance of any missed information as there’s no wait to report. It’s been a massive help as we are no longer chasing incident forms and we are actually finding out about any incidents straight away. The fact that everything can be uploaded to the app, such as pictures makes it a lot easier for employees. Overall I can say it’s definitely cut down reporting time and accuracy of data sent over has been greatly improved.
I can say that I was amazed and extremely grateful for the response and support shown by all levels of TC; from the first day of the flood on a Sunday at 8am where we were contacted by the MD and account manager. Our experience has been as hassle free as any situation like this can be. This is partly down to TC and down to the partners they selected for us to insure with. All in all a top job done.