COVID-19 Notice: Thomas Carroll remain committed to putting our clients at the forefront of what we do. We are fully operational at home so that we can continue to provide the same quality service that you normally enjoy from our team. Please click here for our COVID-19 risk management updates and advice hub.

If you’re in business, we have produced a number of guides, checklists and templates to help with your return to work preparations and ensuring your workplace is safe for your employees in these challenging times.

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We are listening 

The strong relationship we have with our clients, business partners and the community is very important to us. We aim to treat our customers fairly at all times. Customer satisfaction and providing the best service is paramount to us.

We believe in working with you to resolve any concerns and matters that may raise a complaint. Thomas Carroll will always have your best interests at heart and we would like to learn from your experiences.

Our friendly team will take time to listen to your concern and follow the appropriate steps. If we have fallen short of acceptable standards then we would ask you to follow our complaints procedure. This ensures that your complaint is dealt with promptly, by the right person and hopefully resolved to your satisfaction as quickly as possible.

Please select which subsidiary company of Thomas, Carroll Group plc you are making a complaint about and follow the guidance on the page.

Business Insurance and Legal Indemnities Complaint

Click here to make a complaint against services provided by Thomas, Carroll (Brokers) Limited and Thomas, Carroll Brokers Swansea Limited.

Personal Insurance Complaint

Click here to find out more about making a complaint against services provided by Thomas, Carroll Private Clients Limited.

Health, Safety and Employment Law Complaint

Click here to find out more about making a complaint against services provided by Thomas, Carroll Management Services Limited.

Financial Advice and Employee Benefits Complaints

Click here to find out more about making a complaint against services provided by Thomas, Carroll Independent Financial Advisers Limited.