Protecting your business and team, so you can protect your clients.

Our advisory business operates in a niche space, advising residential property investors on aspects of the Building Safety Act.  We don’t fit into a neat box in terms of the professional indemnity risks we face, or the cover we require.

Risk management is fundamental to our business, so we want to be confident that we have the right insurance in place and our PII cover needs to stand up to scrutiny of our clients, many of whom are large institutional investors.  It is important that our insurance broking partner understands what we do and can translate that understanding into finding appropriate cover. 

Thomas Carroll invested time in understanding our business and our potential exposure. They undertook a free of charge review of our insurance programme and provided informative and pragmatic recommendations including a clear indication of the improvements they felt they could deliver at renewal.

Following the review, we asked them to provide a formal quote. The delivered on every improvement they said they could achieve, securing a PI insurance policy that offers broader cover than we had historically, with a lower excess and at a premium saving. We have subsequently moved our entire insurance programme to them, including the policies for our software business.

Working with the team at Thomas Carroll and in particular our Account Manager Rhys Grant has been a refreshing experience.   They have taken the time to truly understand our business and our needs and given us confidence that we’ve selected a broker that really is on our side.   

They have improved insurers’ understanding of our risk, working hard to present the steps we’ve taken to mitigate escape of water incidents leading directly to a lower excess.  They have been completely transparent about their fee structure and always keep us informed and, most importantly, Thomas Carroll has secured a long-term agreement with insurers at a highly competitive premium. This has given us peace of mind and a sense of partnership we hadn’t experienced before.

We value their care, their understanding, and the time they dedicate to getting it right. We wouldn’t hesitate to recommend them.