Health, Safety and Employment Law Complaints

How Do I Make a Complaint Against Health, Safety & Employment Law Services?

Contact our Risk & Compliance Director, Julie Waters, either verbally, by email or in writing by post, who will take details of your concerns and ensure the matter is thoroughly investigated.

How to contact us:

By telephone on 02920 887733

By email at julie.waters@thomas-carroll.co.uk

In writing at:

Thomas, Carroll (Brokers) Limited
Pendragon House
Crescent Road
Caerphilly
CF83 1XX

We will:

• Acknowledge receipt of your complaint promptly
• Investigate the background of your complaint and respond to you at the earliest opportunity
• If the complaint is complicated and is likely to take some time to investigate, or we need to obtain information from a third party and cannot give an early response, we will keep you updated of progress

At a period not exceeding eight weeks from receipt of your complaint, we will either:

• Accept your complaint
• Reject your complaint and give you full reasons for doing so

For Data Protection Complaints

Our letter will advise that if you are not satisfied with the outcome, you may refer the matter to the Information Commissioner’s Office (ICO) for Data Protection complaints.  Our letter will include the name, address, website address and telephone number of the ICO.