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Home Making a Complaint Making a complaint - TCMS

How do I make a complaint against Thomas, Carroll Management Services Limited?

Please contact our Managing Director, Kevin Price, either verbally or in writing, who will take the details of your concerns.

Please contact us either by telephone on 02920 887733, or in writing at Pendragon House, Crescent Road, Caerphilly CF83 1XX.

We will:

  • Acknowledge receipt of your complaint promptly
  • Investigate the background of your case and respond to you at the earliest opportunity
  • If the complaint is complicated and is likely to take some time to investigate, or we need to obtain information from a third party and cannot give an early response, we will keep you updated of progress

At a period not exceeding eight weeks from receipt of your complaint, we will either:

  • Accept your complaint
  • Reject your complaint and give you full reasons for doing so
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