COVID-19 Notice: Thomas Carroll remain committed to putting our clients at the forefront of what we do. In light of the firebreak lockdown announcement for Wales, we wanted to remind you that we are fully operational whilst working from home, so that we can continue to provide the same quality service that you normally enjoy from our team. To find a contact number for a member of our team, please click here.

Visit our COVID-19 risk management updates and advice hub here. If you’re in business, we have produced a number of guides, checklists and templates to help with your return to work preparations and ensuring your workplace is safe for your employees in these challenging times.

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Home Making a Complaint Making a complaint - TCMS

How do I make a complaint against Thomas, Carroll Management Services Limited?

Please contact our Managing Director, Kevin Price, either verbally or in writing, who will take the details of your concerns.

Please contact us either by telephone on 02920 887733, or in writing at Pendragon House, Crescent Road, Caerphilly CF83 1XX.

We will:

  • Acknowledge receipt of your complaint promptly
  • Investigate the background of your case and respond to you at the earliest opportunity
  • If the complaint is complicated and is likely to take some time to investigate, or we need to obtain information from a third party and cannot give an early response, we will keep you updated of progress

At a period not exceeding eight weeks from receipt of your complaint, we will either:

  • Accept your complaint
  • Reject your complaint and give you full reasons for doing so
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