Recent news has reported BT’s decision to withdraw its Redcare service and operation from the market, effective from the 1st of August 2025.
This decision is expected to impact over 100,000 private customers and businesses, who will need to seek alternative solutions for their alarm signalling needs.
Given the importance of alarm systems to insurance covers, it’s crucial that businesses and individuals are aware of the technological specifications delivered through Redcare. For existing Redcare customers, any replacement service must provide a like-for-like performance level and be approved by your insurer to ensure continued compliance with insurance requirements.
While there are a limited number of potential alternative suppliers, products such as the CSL Dualcom Gradeshift Pro DP3, or any dual path Alarm Transmission System with performance level DP3 certificated to BSEN50136-1:2012, will likely be accepted by insurers.
We strongly advise all Redcare customers to act quickly and to ensure any replacement service is installed by a company regulated by the National Security Inspectorate (NSI) or the Security Systems and Alarm Inspection Board (SSAIB). Additionally, your new system should be maintained in full working order under an annual maintenance contract with an appropriate alarm maintenance company or installer regulated by NSI or SSAIB.
Need Advice?
Before committing to any changes to your alarm system, you should check with your insurer that the new specification is acceptable to ensure that your cover is not compromised.
If you have any questions or want to check if your new system meets the requirements, please do not hesitate to contact us on 02920 853788 or email us contact@thomas-carroll.co.uk.
