As adverse weather conditions continue, our claims team are on hand to help. We advise clients to refer to your policy documents or click here for claims guidance and assistance with mitigating flood damage. If you require emergency assistance, please call Helen Love on 07790 011151, Chris Hackett on 07891 241555 or Claire Richards on 07498 932475.
Cyber insurance is an insurance product used to protect businesses and individual users from internet-based risks, and more generally from risks relating to information technology infrastructure and activities.
Coverage provided by cyber insurance policies may include first-party coverage against losses such as data destruction, extortion, theft, hacking and denial of service attacks; liability coverage indemnifying companies for losses to others caused, for example, by errors and omissions, failure to safeguard data or defamation; and other benefits, including regular security-audits, post-incident public relations and investigative expenses, and criminal reward funds.
Tips to protect yourself from an attack:
In the event of an attack:
There are strict criteria to be observed around notification of a cyber or crime attack, notably immediate notification to Insurers (check your policy wording for period of time allowed before reporting). Insurers’ specialist teams will provide IT guidance aimed at minimising the ‘down time’ and using latest intelligence to combat, limit loss and remove known viruses.
On this basis, immediately on identification of or concerns around a potential cyber issue, please arrange to:
Many businesses have their own IT suppliers who they may wish to instruct for assistance on the basis that they know their systems. However, unless this supplier has current knowledge of the very latest scams and viruses, their involvement may prolong the disruption and Insurers may not accept their costs. In these circumstances, we recommend that you seek approval from Insurers before directly authorising any party.
For assistance with notifying a cyber claim against your policy, please contact your dedicated Claims Executive or call 02920 853788.