Helen Love - Head of Claims

Helen has worked at Thomas Carroll for 22 years and has significant experience in claims management across all sectors. Helen has managed multi-million pound claims pursued through the local and London court systems, and can offer guidance and support to clients facing claims under both the Civil and Criminal justice system.

Email: helen.love@thomas-carroll.co.uk

Telephone: 02920 853743

Chris Hackett - Senior Claims Executive

Chris is a Construction Manager and Chartered Loss Adjuster bringing significant technical experience to the team through his management of property, business interruption, construction and marine claims. Chris has experience with multi-million pound losses and places his focus on achieving the best result for our clients.

Email: chris.hackett@thomas-carroll.co.uk

Telephone: 02920 858630

Jonathan Davies - Claims Executive

Jonathan has worked within the insurance industry for 30 years gaining experience in both the insurer and broker sectors. Jon has a wealth of knowledge to offer around all classes of claims management and currently has involvement with a number of our leading corporate connections.

Email: jonathan.davies@thomas-carroll.co.uk

Telephone: 02920 858630

Johanna Williams - Motor Claims Executive

Jo has been with Thomas Carroll since 2006 having previously gained experience with an insurer. Jo has extensive knowledge of motor, household and commercial claims management including those associated with the important Professional Indemnity and Directors’ and Officers’ covers.

Email: jo.williams@thomas-carroll.co.uk

Telephone: 02920 858630

Jessica Walsh - Claims Executive

With over 14 years’ experience managing claims at Thomas Carroll as well as a background working for an insurer, Jess offers guidance and support to her clients with an impressive determination to achieve the best result on their behalf.

Email: jessica.walsh@thomas-carroll.co.uk

Telephone: 02920 858630

Claire Richards - Claims Executive

Claire joined Thomas Carroll in 2017, bringing with her 22 years of claims experience and a passion to support her clients. Claire has considerable experience in the liability, motor and property claims sectors and delivers on her commitment to ensure a prompt and efficient service.

Email: claire.richards@thomas-carroll.co.uk

Telephone: 02920 858630

Brian Davies - Motor Claims Executive

Brian joined Thomas Carroll in 2016 with over 20 years insurance experience working within the insurer and loss adjuster sector. In particular, Brian’s experience with property, motor and liability claims enables him to support his clients and offer guidance and support at the time of a claim.

Email: brian.davies@thomas-carroll.co.uk

Telephone: 02920 858630

Kevin Phillips - Claims Executive

Kevin has worked in the broking industry for 21 years and brings significant experience with management of property, motor and liability claims. With responsibility for claims from the Swansea and Pembrokeshire regions, Kevin is also experienced in dealing with farming and agricultural claims.

Email: kevin.phillips@thomas-carroll.co.uk

Telephone: 02920 858630

Ceri Davies - Claims Executive

Ceri joined Thomas Carroll in 2018 as part of our commitment to match growth of our business with claims efficiency. Ceri brings extensive experience gained whilst working in the Insurer and adjuster markets where focus was primarily around the important property, liability and motor claims sectors.

Email: ceri.davies@thomas-carroll.co.uk

Telephone: 02920 858630

Hannah Hawkes - Claims Executive

Hannah joined Thomas Carroll in 2018, having worked in insurance since 2010. She has extensive experience of commercial and private insurance, managing all personal non-motor claims in addition to her commercial account, and is passionate about customer service. Hannah is a certified member of the Chartered Insurance Institute and is currently working towards her diploma qualification.

Email: hannah.hawkes@thomas-carroll.co.uk

Telephone: 02920 858630

Sarah Smith - Claims Handler

Sarah has worked in the insurance industry since 2015 and joined Thomas Carroll as a Claims Handler in 2021. In her previous role at DAS Legal Expenses, Sarah handled a range of claim types, including personal injury, property and employment. Prior to that, she dealt with accidental damage to underground services claims whilst working in household insurance at Property Innovation.

Email: sarah.smith@thomas-carroll.co.uk

Telephone: 02920 855231

Lucy Davies, Claims Handler

Lucy joined the Thomas Carroll claims team in 2021. Having worked in the insurance industry since the start of 2017, she previously worked for loss adjusting firm, Sedgwick, managing the loss adjusting appointments and the initial first response for major losses. Lucy has experience in handling home emergencies and the first notification of both household and commercial premises.

Email: lucy.davies@thomas-carroll.co.uk

Telephone: 02920 858608