COVID-19 Notice: Thomas Carroll remain committed to putting our clients at the forefront of what we do. In light of the firebreak lockdown announcement for Wales, we wanted to remind you that we are fully operational whilst working from home, so that we can continue to provide the same quality service that you normally enjoy from our team. To find a contact number for a member of our team, please click here.

Visit our COVID-19 risk management updates and advice hub here. If you’re in business, we have produced a number of guides, checklists and templates to help with your return to work preparations and ensuring your workplace is safe for your employees in these challenging times.


Storm Dennis: An Update From Our Claims Team

17 Feb

With the devastating damage through South Wales and Herefordshire over the weekend, many of our customers have suffered flood damage to their property.

The Thomas Carroll claims team has been working throughout the weekend with insurers to ensure a rapid and appropriate response to the situation. We are well prepared for such major events and have our teams ready to support you when you need us.

After the clear up has taken place we will be working with every affected customer individually to ensure the best possible flood cover is achieved moving forward. This is an area of expertise for us.

Our emergency claims team can be contacted on:

During Business Hours:

02920 887733 (9am-5pm)

Out of Hours:

07790 011151 (Helen Love)

07498 932495 (Jon Davies)

07891 241555 (Chris Hackett)

Or contact your Account Executive


In the early days after such an incident, there are some important steps for you to take:

  • Take photographs/videos and send to
  • Report the incident to Thomas Carroll or directly to your insurer (refer to your policy documents).
  • Any emergency work to protect your property from further damage should be undertaken at your own responsibility until such time as we are able to obtain insurer approval.
  • Keep receipts/invoices for emergency repairs.
  • Do not dispose of damaged property until approved by insurers.
  • Assess health and safety at your property and take steps to protect yourself and others.

Our claims team are with you, every step of the way.

For further guidance in preparing for, or dealing with the aftermath of a flood, National Resource Wales and the Association of British Insurers offer a range of guidance:

What to do before, during and after a flood:

Managing flood risk:

5-day flood forecast: