The SCENE issue 5

Posted on by Thomas Carroll

tc0323_the_scene_issue_5_cover_webWe are delighted to launch issue 5 of Thomas Carroll’s business magazine ‘the Scene’, available for you to download today!

Sue Howell of Wye Valley Group takes headline news as the Scene learns more about one of the leading reclamation to demolition and metal processing groups in the UK. In addition, big brands; Yankee Candle, ACT Training, Vista Retail Support and Rainbow International provide insightful company profiles.

The Scene also offers advice from industry experts on  some of the latest business hot topics such as; auto enrolment, fee for intervention (FFI), energy costs, financial security and jewellery valuation to name only a few.

Flick through our online version below or click here to download a PDF.

Alternatively, if your would like to request a free hard copy please click here.

The SCENE Issue 4

Posted on by Thomas Carroll

We are delighted to launch issue 4 of Thomas Carroll’s business magazine ‘the Scene’. It’s available for you to download today!

Dylan Matthews of the Celtic Manor takes headline news where the Scene follows his journey from Canada to Wales and his devotion to the Manor. It also includes insightful company profiles of great Welsh brands such as Oil 4 Wales, VPS Valeting, Botanic Garden of Wales, Folly Farm and many more.scene4_cover

Our magazine also offers advice around the latest business hot topics such as Digital Disasters (Cyber Liability), Pension Auto Enrolment, MoJ Reform, Tax Planning, to only name a few.

Flick through our online version below, but if you cannot read the SCENE below, either click here to download a PDF or request your personal copy by emailing Laura Eedy

Enjoy the read!



Shortlisted for Two Caerphilly Business Forum Awards

Posted on by Thomas Carroll

We are pleased to announce that Thomas Carroll are finalists in the following categories at the 2017 Caerphilly Business Forum Awards;

The Group has been shortlisted in the Large Business of the Year (50+ employees) category

Julie Waters, HR & Compliance Director, has been shortlisted in the Women in Business category

Winners will be announced during the Awards Ceremony taking place on Friday 17th November.

Click here to read more about the awards on the CBF website.

Road Deaths Increase by 4%

Posted on by Thomas Carroll

In our latest brief Thomas Carroll Management Services highlight how road deaths across the UK have increased by 4%.     

Annual statistics released by Department for Transport have revealed 1,792 reported road deaths across the UK in 2016, compared to 1,730 deaths in 2015 – an average of five people each and every day.

This compares to 137 fatal injuries arising from accidents at work.

In addition, a total of 24,101 people were seriously injured last year, a rise of 9% from 2015. The figures also reveal there has been no reduction in deaths of people on foot, bicycles and motorbikes since 2012.

Daily carnage on the roads

Brake, the road safety charity, described the figures as “daily carnage”.

Jason Wakeford, director of campaigns for Brake, said: “These figures graphically illustrate the daily carnage taking place on roads across Britain. On average, five people continue to lose their lives each and every day, a deeply worrying figure which has not improved for some six years”.

Employers’ duty of care

Steve Gooding, director of the RAC Foundation, described the figures as a ‘familiar story’. He said: “Employers should be reminded of their duty of care to employees who drive”.

“Around a third of people who are hurt on the roads are driving for work. Professional drivers must not be put under so much pressure to meet deadlines and targets that they cut safety corners.”

For further information on managing work-related road safety, please visit:

Contact Us:

Lauren Dickinson


T: 02920 853794


Holiday Pay Clarified

Posted on by Thomas Carroll

In our latest brief Thomas Carroll Employment Law discuss the recent case of Dudley Metropolitan Borough Council v Willetts on the question of holiday pay. 

The Employment Appeal Tribunal (EAT) recently made a significant decision in the case of  Dudley Metropolitan Borough Council v Willetts on the question of holiday pay. It upheld an Employment Tribunal’s decision that entirely voluntary overtime should be included in normal remuneration for calculating holiday pay.

Dudley Metropolitan Borough Council engage a number of workers to repair and improve its housing stock, who have set contractual hours. However, due to the nature of their roles, they undertake on-call and additional overtime work that is purely voluntary and the Council has no contractual right to enforce overtime working.

A number of employees brought claims in the Employment Tribunal for unlawful deductions from wages in relation to the calculation of their holiday pay. They argued that their holiday pay should be calculated as an average payment and not on basic hours. They argued that overtime (even if it was voluntary) out-of-hours standby payments and call-out allowances should be taken into account when the council is calculating their holiday pay.

The Tribunal followed previous decisions and held that “regular” overtime is normal pay and must be included in holiday pay. The Tribunal further decided that the mere fact that the overtime was voluntary did not prevent it from being included in the calculation.  It also concluded that regular out-of-hours standby payments and call-out allowances should be included in holiday pay too.

On appeal the Employment Appeal Tribunal upheld this decision. This is now a binding decision that (on the facts of this case) entirely voluntary overtime should be included in holiday pay and employers that offer voluntary overtime will need to consider whether or not their overtime payments are sufficiently “regular and settled” to require inclusion in holiday pay.

A Definitive Guide to Holiday Pay Workshop

If you would like further information on this complicated issue, Thomas Carroll Management Services will be holding ‘A Definitive Guide to Holiday Pay’ workshop on Thursday, 23rd November 2017.

To reserve a place, please contact Lauren Dickinson via email or call on 02920 853794

Weather Alert: Hurricane Ophelia

Posted on by Thomas Carroll

In our latest brief Thomas Carroll Claims provide tips and advice as the tail end of Hurricane Ophelia heads our way.

Following the devastation in Ireland today, the met office have upgraded the severe weather warning already in place for much of west coast of UK with warnings of potential injuries and dangers to life with gusts of wind expected to reach 80 mph.

Your personal safety is paramount however, some simple tips to protect your property:

Before the storm occurs           

Your insurance policy is not a maintenance policy. It is essential that you are proactive in maintaining the condition of your property. Some simple tips:

  • Consider any emergency maintenance; fix any loose tiles on your roof, clear guttering.
  • Secure any loose items around your property, rubbish bins, garden furniture, tools etc.
  • Restrict travel to essential journeys only.
  • Stay indoors and don’t put anyone at risk.

If you or your property are affected by the Storm

The following steps will assist you in considering a claim against your Policy in respect of storm damage to your property:

  • Notify Thomas Carroll at the first opportunity with full details of the damage and any photographs available.
  • Identify any hazard as a result of the damage sustained and take measures to ensure the safety of yourselves and others.
  • Arrange any emergency repairs necessary to mitigate further damage to your property retaining any invoices/receipts for payment as these can form part of your claim.
  • Where you have a preferred contractor, arrange for their estimate for reinstatement of damage. The estimate should detail the schedule of works and respective costs of labour and parts
  • Retain any damaged items for inspection by Insurers should this be required.

For guidance with notification of a claim, please contact your appointed Thomas Carroll Claims Executive, alternatively email  or call 02920 887733.

In the event of an emergency outside of business hours, please telephone our Head of Claims Helen Love on 07790 011151 for guidance.

Thomas Carroll Wins Royal Mint Supplier Award

Posted on by Thomas Carroll

Supplier of the Year 2017

Helen and Gareth receiving the award

L-R: Helen Love, Head of Claims and Gareth Cotty, Director Thomas Carroll Brokers

Thomas Carroll have been awarded two awards at the recent Royal Mint Supplier awards. The team took home the Best Business Service Supplier Award and the overall Supplier of the Year 2017.

The Royal Mint are a large manufacturer beyond the UK and supplies over 100 issuing authorities around the world with coins and blanks.  The Thomas Carroll team are proud of the strong relationship forged between the businesses after working with the team in Llantrisant for over two years.

What the awards mean to us

Gareth Cotty, Director Thomas Carroll Brokers said: “The awards are an accolade to the insurance broking and claims management team. We enjoy working closely with The Royal Mint to ensure they receive the best care and advice on their insurance portfolio, claims and health & safety. It’s a very proud moment in the history of Thomas Carroll.”

With suppliers and competition present from around the world, the awards are an unexpected delight.” Added Helen Love, Head of Claims.

The awards took place at the Vale Hotel on Friday 13th October, which hosted over 300 businesses and professionals associated with The Royal Mint supply chain.

A Masterclass for Growing Businesses l Swansea

Posted on by Thomas Carroll

L-R Chris Jenkins, Gerald Thomas & Rob Jones MBE, Thomas Carroll

Looking to take your business to the next level? We are approaching cycle 2 of our Swansea Business Growth Masterclasses, a specialist hub which enables local business owners to benefit from key accounting, legal, insurance and finance advice under one roof.

Swansea professionals – including Gerald Thomas Chartered Accountants, Thomas Carroll Group plc, Lloyds Bank, Finance Wales, Douglas-Jones Mercer Solicitors and Swansea Bay Futures – have teamed up to launch a masterclass series for growing businesses and aspiring entrepreneurs.

2017/18 Dates

  • 20 October
  • 01 December
  • 19 January
  • 16 February
  • 16 March
  • 20 April

Each masterclass is made up of a series of interactive sessions. These have been specifically developed to help individuals overcome the hurdles associated with successfully growing a business.

The Business Growth Masterclass identifies and addresses the specific challenges faced by business owners who are on an upward trajectory. Chris Jenkins, Practice Development Manager at Gerald Thomas Chartered Accountants, said;

“We decided to launch the Business Growth Masterclass after identifying a great need for a specialist hub, where local business owners can benefit from expert professional advice, assistance in growing their business, share their experiences with other growing businesses, and develop their network – all at the same time.”

“The sessions are designed to identify the areas often overlooked when growing a business and provide practical solutions that will work for the business. With the intention to run these masterclasses on a cyclical basis, we hope that a large number of businesses will benefit from this initiative for many years to come”

Rob Jones MBE, Business Development Director at Thomas Carroll Group plc, added;

“Our clients often tell us that they feel isolated when running their own business. The Business Growth Masterclass provides the opportunity to discuss real business issues in a confidential, yet constructive environment.

The sessions will allow attendees to gather key accounting, legal, insurance and financing knowledge that will make the day-to-day management of their business more informed. It’s our goal to ensure Swansea businesses grow and be successful.”

If you’d like to make sure your business is ready for tomorrow, please email Chris Jenkins for further information or to register your interest for future events visit:

Insider Made in Wales Awards 2017 Sponsor

Posted on by Thomas Carroll

Thomas Carroll Brokers are proud to be sponsoring the Export category at the Insider Made in Wales Awards 2017.

Winners will be announced at the awards evening, taking place on Wednesday 11th October at Cardiff City Hall.

Insider’s Made in Wales Awards 2017 are a celebration of all that’s great about manufacturing and shine a light on the country’s most innovative and dynamic manufacturers. The awards also recognise those who are achieving excellence in training and apprenticeships.

Best of luck to all finalists, we look forward to seeing you on the night.

For more information about the event, click here

MoneyWorks | Autumn 2017

Posted on by Thomas Carroll

In the latest edition of our MoneyWorks newsletter, Thomas Carroll Independent Financial Advisers highlight the following financial matters:

  • Where do we go from here?
    Negotiations over the UK’s exit from the European Union are in full flow, but political events are adding to the uncertainty for businesses and investors.
  • Balancing your financial future
    Why putting all your eggs in one basket isn’t the best way to realise your financial goals.
  • The long path ahead
    There is greater optimism for the first interest rate rise in a decade, but it’s going to continue to be a challenge for savers to grow their money in real terms.
  • Are you on course for a happy retirement?
    With fewer than half of UK workers confident they have enough savings to achieve their goals in retirement, it is important to make
    sure you have enough money saved to enjoy in later life.

Contact Details:

If you wish to discuss the moneyworks newsletter in more detail please contact Louise Eedy via email or call 02920 855244

Boost for Claims Team with Two Appointments

Posted on by Thomas Carroll

Claims Team Appointments L-R: Claims Executives Jonathan Davies and Claire Richards with Helen Love, Head of Claims (centre)

We have enhanced Thomas Carroll‘s in-house claims team with the appointment of two claims executives, Jonathan Davies and Claire Richards.

Both Claire and Jonathan join from Arthur J Gallagher with a wealth of experience managing all types of commercial and personal insurance claims.

Jonathan’s 35 years of industry experience ranges from managing commercial property, liability and financial lines claims, to being the former UK Farm Claims Expert at General Accident, now Aviva. Jonathan will take responsibility for management of both corporate and scheme claims.

Claire joins with 25 years’ experience and will support the team at Thomas Carroll with her extensive knowledge of claims management within legal, leisure and property sectors.

Helen Love, Head of Claims at Thomas Carroll said;

“I am delighted to welcome Claire and Jon to Thomas Carroll Claims, making us a strong team of 11 with dedicated claims executives supporting each of our regional offices.

Contrary to the view of many brokers, we recognise the importance of operating a client-facing, in-house claims service.

Our investment in appointing the right people with the right experience ensures that we are able to deliver on our promise to clients to be with you every step of the way.

To view our latest job vacancies, click here.

Travel Disruption – Hurricane Irma

Posted on by Thomas Carroll

As Hurricane Irma ravages across the Caribbean and approaches Florida, British holidaymakers are facing major disruption to their travel plans.

The category five hurricane is the most powerful Atlantic Ocean storm in recorded history, bringing with it sustained winds of 185mph.

UK travel firms and airlines operating to affected destinations such as Antigua, St Kitts, Miami, Fort Lauderdale, Tampa, or Orlando have been offering advice to customers whose flights have been affected. The British travel association ABTA has advised anyone on a package holiday in the Caribbean or Florida to keep in close contact with their travel provider, to monitor news reports and follow the advice of the local authorities.

The UK Foreign Office has advised Britons in the hurricane’s path to monitor its website and follow any advice issued by local officials as the storm progresses through the region.

If your travel plans are disrupted or cancelled please refer to your policy schedule and documents for details of cover and emergency helplines.

Contact Us

In the event that you require assistance or to notify a claim, please contact your dedicated Thomas Carroll Claims executive. Alternatively, call our office on 02920 887733 or email

RT @NTWales Magical driving routes through Wales to try yourself from @Telegraph, including Blue Lagoon, @NTNorthPembs.…

About 6 hours ago

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