COVID-19 Notice: Thomas Carroll remain committed to putting our clients at the forefront of what we do. We wanted to remind you that we are fully operational whilst working from home, so that we can continue to provide the same quality service that you normally enjoy from our team. To find a contact number for a member of our team, please click here. Visit our COVID-19 risk management updates and advice hub here.
Weather Alert: The Met Office has issued a yellow warning for heavy rain across Wales. We advise our clients to refer to policy documents or click here for claims guidance and assistance with mitigating flood damage. For emergency assistance, please call Chris Hackett on 07891 241555 or Jonathan Davies on 07498 932495.
Currently there is no requirement to have a Green Card as the wording is noted on the reverse of your Motor Certificate so please take this with you while you travel. This advice may change with Brexit.
A refund will be allowed providing you have not made a claim that would have resulted in the loss of a no claims bonus in the current period of insurance. In the event of a non-fault accident, the refund will be allowed once the insurer has made a recovery of their monies.
Continuous Insurance Enforcement came into force in 2011. Unless you've registered your vehicle as off the road, i.e. SORN (Statutory of the Road Notification), it must be insured. You may incur a fine from the DVLA if it is not SORN.
An excess applies to most types of insurance policies and will vary. This is the amount you must pay in the event of a claim and this will be shown on your policy schedule. Your excess will either be deducted from the settlement of your claim or collected from you from the appointed supplier or garage.